Refund policy
REFUND POLICY
Last updated: February 26, 2026
Thank you for shopping at TCR Designs. We want you to be completely satisfied with your purchase.
Returns & Refunds
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Custom & Print-on-Demand Items
Please note that custom-printed items (including apparel, hats, and personalized products) are made to order specifically for you. Due to the personalized nature of these products, we can only accept returns or offer refunds if the item arrives damaged, defective, or if there was an error in production.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products (unless defective or damaged)
- Items marked as final sale
- Digital products or downloadable items
How to Initiate a Return
To start a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.
Shipping Costs
Original shipping charges are non-refundable. You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
Questions
If you have any questions about our refund policy, please contact us at returns@truth-speak.com.